Exchange and returns
How can i return my products
It is always possible that the product you ordered does not meet your expectations or wishes. At EnergyBy, you have a 14-day return policy. If you are not satisfied with your purchase, you can indicate within the 14-day reflection period that you wish to cancel your purchase. Once you have notified us of your decision, you have another 14 days to return the products. If your return meets the conditions, you will receive a refund. You can easily register your return via our return form (returnformulier.pdf) and send it to our email: info@energyby.nl
Exceptions
Some products are excluded from the right of withdrawal:
- Custom-made or specially ordered products.
- Personalized products that were customized or specially ordered from our suppliers at your request.
- Products that are damaged or incomplete due to circumstances beyond our control.
- Products without the original factory packaging or with severely damaged packaging.
- Products that were not installed according to assembly instructions.
- Used products.
What Does the 14-Day Return Policy Mean?
You have the right to withdraw from the agreement within 14 days without giving any reason. After notifying us of your decision, you have an additional 14 days to return the products.
How Can I Cancel My Order?
It is possible to cancel your order. We ask that you notify us as soon as possible via email or phone, mentioning your order number. The sooner we receive your cancellation, the sooner we can stop processing your order. Orders that have already been processed cannot be canceled. Once your order is successfully canceled, your payment obligation will be voided, and any payments made will be refunded as soon as possible. The refund time may vary depending on the payment method.
My Items Arrived Damaged, What Should I Do?
Always check your products carefully upon delivery. If any items are damaged, please report this as soon as possible after receiving your order. The sooner you report the damage, the sooner we can resolve the issue.
Can I Exchange a Product?
No, unfortunately, we do not offer exchanges. However, you can return the product and place a new order.
How Long Does It Take to Receive My Refund?
Once we have received your return in good condition, you can expect a refund within 14 days.
Can My Return Be Picked Up?
No, you must arrange the return shipment yourself.
Your Order Was Canceled by EnergyBy.nl?
In some cases, we may be forced to cancel your order. This can happen for various reasons:
- The product is unexpectedly unavailable.
- The address details provided are unclear or incorrect.
If your order is canceled, your payment obligation will be voided, or you will receive a full refund.
Not Satisfied With Your Products?
When purchasing online, you have a standard 14-day reflection period. This period begins once you receive your order. You have the right to return your order within 14 days without providing a reason. After notifying us of your return, you have an additional 14 days to send the product back. (See the conditions and procedure below.)
To exercise the right of withdrawal, you must inform us via a clear statement (e.g., in writing, by mail, fax, or email). You may use our withdrawal form, but this is not mandatory.
To meet the withdrawal deadline, you must send your notice before the 14-day period expires.
Consequences of Withdrawal
If you withdraw from the contract, you will receive all payments made, including delivery costs (excluding additional costs for a more expensive delivery option than our standard shipping method), within 100 days of notifying us of your decision. If you return only part of your order, the delivery costs will not be refunded.
We will process your refund using the same payment method you originally used unless you explicitly agree otherwise. No fees will be charged for the refund. We may withhold the refund until we have received the goods or until you provide proof of return, whichever comes first.
You must return the products promptly, no later than 14 days after notifying us of your withdrawal.
You are responsible for the return shipping costs.
Return Address:
EnergyBy
Noorderdiep 6a
9501 XC Stadskanaal
Netherlands
You are only liable for any decrease in value of the goods if it results from handling them beyond what is necessary to determine their nature, characteristics, and functionality.
Tip: Include the return form with your shipment.
Is the product damaged or incomplete? Contact our customer service so we can find a suitable solution for you.